March 20, 2008
Removing the risk
I'm back from my vacation. It's tough to be back at work, that's for sure.
Here's something I want you to ponder.
What's the BEST risk reversal? 30,60,90… even a lifetime guarantee or a 'try before you buy' offer?
I will take the 'try before you buy' any day of the week.
Why?
1. Increase in sales.
2. Your customer sells themselves if you have a quality product.
3. Your merchant provider will love you.
Personally, I think it's the ethical risk reversal.
What do you think?
Woody
Filed under Marketing Strategy
Comments on Removing the risk »
I like it too. That's what I did for my last product launch and it spiked sales. One that I've never tried is a double-your-money-back guarantee. Have you?
I think a try before you buy works with an expensive product probably more than a 47 dollar ebook. I do not have any stats to back this up, but this is my opinion. I think perhaps the value of a higher priced service or product might lead floks to agree to test it out more than a chance to see an ebook.
So after reading this, along with Stephen's comment, I guess I'll have to give it a try too.
Question though: How big is this difference really? Did any of you ever tracked that?
I did try a double-your-money-back guarantee. It absolutely blows sales through the roof. But if you don't do it smartly, your amount of refunds too ;).
I have not personally tracked it. I only know one person that has and they said that they had a 3x bump in sales.
A double money back guarantee is risky depending on your market.
Woody
This is a great tactic that will increase sales. The only caveat is to be careful when using it in IM markets or other markets with a high number of refunders.
One thing that works well is to add a small amount up front just to make sure they're serious. It won't really hurt sales too much over the free trial and will usually reduce refunds.
For example:
$199.95 product
Get started today for just $9.95 to prove your serious. In 10 days, we'll bill you for the remaining $190.
Yep. It's risky but it works very well. And the refunds aren't that bad. Just made a stupid mistake, first time I tried it out.
But refund rate could actually be less. Depending on how you craft that guarantee, obviously.
I probably wouldn't try it out in the money-making niche though.